Frequently Asked Questions
What welfare benefits am I entitled to?
How do I calculate how much benefit I can claim?
I think I’ve been over paid in benefits, what should I do?
How do I claim welfare benefits?
I am unable to work due to sickness / disability, am I entitled to claim?
I am employed on a low income, can I claim?
I have childcare responsibilities, what can I claim?
How can I check my pension rights and entitlements?
Web chat: Click here to speak with an online adviser.
Text relay users can call 03444 111 445 for help from Citizens Advice
Universal Credit is being introduced in Waltham Forest for selected single claimants from 18/05/2015. Check if you’re eligible to apply for Universal Credit, make an application and get advice on solving any problems you have.
You can also find out more information on the Waltham Forest website.
Here are some links to national and local websites which offer advice on welfare benefits:
Citizens Advice – “Advice Guide”: www.adviceguide.org.uk/england/benefits_e.htm
Money Advice Service:www.moneyadviceservice.org.uk/en
Turn to us: www.turn2us.org.uk/