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Team Leader – Direct Payments

Citizens Advice Waltham Forest delivers the boroughs Direct Payments Support service. We empower clients by giving them the tools through information and support to make important informed choices about the care they receive and offer intensive support as required.

We are looking for an experienced Team Leader to manage and support our busy direct payments team. The successful applicant will be proactive with a “can do” attitude. They will be expected to support the team with the day to day running of the service and delivery of the direct payment referrals  as well as to quality check work and supervise staff. The post holder will also be required to develop positive working relationships with key stakeholders.

Reports to: Quality, network and specialist projects coordinator

Responsible for: Direct Payment Support Caseworkers and Administrators

Hours: 0.6 FTE (3 days per week)

Salary: £33,895 per annum pro rata

To apply, please complete the application form below and return it to

The closing date for applications is Monday 18th February 2019 at 11.59pm. Please note that CVs cannot be accepted for this post.

Interviews will take place on 26th, 27th and 28th February 2019.

Job description and personal specification

Application form