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Job Vacancy – Citizens Advice Waltham Forest

Adviceline Adviser

Citizens Advice Waltham Forest has a vacancy in their Adviceline team as Adviceline Adviser.

Role purpose
In Citizens Advice Waltham Forest, the public’s mail first point of contact is via Adviceline. Gateway assessment is the first point of contact for members of the public telephoning the Citizens Advice, contacting us by digital means or accessing face to face debt advice. An Adviceline Adviser is there to establish what the client’s issue is, ensure that all relevant information is collected, help them resolve the issue whenever possible and provide the best next step.


Salary: £31,538.52 Pro Rata
Hours per week: 16 hours (2 days)
Type of contract: Fixed Term for one year

To apply for this role, please complete the application form below. The closing date for applications is 14th May 2018. 

Adviceline Adviser – Job Description

Application form