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Citizens Advice Waltham Forest, Celebrating Volunteer Week 2016

Suna Panayiotou, Chief Executive of Citizens Advice Waltham Forest, is using Volunteers Week (1 – 12 June 2016) to thank the over 40 volunteers who gave their time at the local charity over the last 12 months.

Citizens Advice volunteers support people face-to-face, over the phone and online through email. Over the last 12 months they helped local people by:

  • Dealing with debt, designing payment plans and negotiating with lenders
  • Improving people’s financial skills, for example by finding ways to cut fuel bills
  • Standing up for people’s rights at work if they believe they have been bullied or unfairly dismissed
  • Helping people claim their entitlements like sick pay and maternity pay

Volunteers also give their time in areas like fundraising, social policy and administration.

Suna Panayiotou is encouraging local people in Waltham Forest to get in touch about volunteering opportunities.

Suna Panayiotou said:

“Citizens Advice volunteers change lives.

“It is thanks to the generosity of our volunteers that Citizens Advice Waltham Forest is able to help people take control of their finances, claim entitlements like sick pay and protect their rights at work.

“There are many opportunities to volunteer at Citizens Advice and new volunteers are always welcome.”

Julie, a Volunteer at Citizens Advice Waltham Forest since September 2015, spoke about her experience of volunteering have really enjoyed my time working as a volunteer for Citizens

“The work is tremendously varied and the challenges me every day our callers contact us with a new set of circumstances and different issues. We work as a team and share knowledge and camaraderie can be hugely rewarding. I have acquired many more transferable skills than I had at first thought which has increased my confidence and opened up some new and unexpected opportunities for me.

“I have recently secured a part time role as a Guidance Agent and had the chance to support Assisted Digital Project.”

Twenty one thousand volunteers gave up their time across the Citizens Advice network last year.  The national charity estimates its volunteers donate over £100 million worth of time each year across England and Wales. By working out how much it would cost for paid employees to do their work Citizens Advice is able to estimate the value of hours donated by volunteers.

People interested in volunteering at their local Citizens Advice get in touch on or visit